POSITION: PBX OPERATOR RECEPTIONIST

DESCRIPTION

Under the direction of a supervising PBX Operator-Receptionist or a higher level clerical employee, an employee in this class operates an agency’s switchboard in processing telephone calls. The employee also acts as a receptionist and performs routine clerical tasks. The employee is responsible for establishing and maintaining good relations with callers.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE)

• Answers all incoming local and long distance telephone calls supplying general information and making proper connections to persons requested, places local and long distance outgoing calls and all interoffice calls.
• Receives and delivers messages by telephone between departmental personnel and outside persons.
• Receives, announces, and directs callers and gives routine non-technical information.
• Performs a variety of routine clerical tasks.
• Performs related work as required.

KNOWLEDGE, SKILL AND ABILITIES

• Knowledge of general organization of the department to which assigned, sufficient for directing the public to appropriate departmental units and personnel.
• Skill in operating a large switchboard under heavy load conditions calmly and efficiently.
• Ability to answer calls and questions with a well-modulated and pleasant voice and the use of the good grammar.
• Ability to understand, follow, and relay oral and written instructions and to perform general and routine clerical tasks.
• Ability to establish and maintain effective working relationships with co-workers and all persons contacted during the course of work.
• Ability to read and write.
• Ability to exercise sound, independent judgment in carrying out functions of the position.

EDUCATION AND EXPERIENCE

• Completion of the twelfth grade or G.E.D. equivalent and two (2) years of clerical experience

“No person shall be discriminated against in employment or in any other educational program or activity offered by the Virgin Islands Department of Education on account of race, color, creed, national origin, sex, handicap, or age.”

Complaint may write to:	Director	Director
	Division of Human Resources	Division of Human Resources
	21-33 Hospital Street	1834 Kongens Gade
Revised 3/23/2012	Christiansted VI 00820	St. Thomas VI 00802